What does this change mean for me?
Simply use your current login credentials to access your account as usual. There will be no changes to your current login credentials. Until then, Domain.com will continue to support your account as it does today. You will receive information on your new account management platform in the weeks leading up to the change.
Customers purchasing after migrating will enjoy the new support provided by Domain.com from the start.
What do I need to do?
There is nothing for you to do. For our existing customers, you will receive information leading up to the migration of your account to the new Domain.com platform. Keep an eye out for these updates for important information to ensure a smooth transition to your new account experience.
Where can I see a more detailed breakdown of the new Domain.com Account Manager?
To explore a comprehensive guide on utilizing the new Domain.com Account Manager, please visit our Knowledgebase at the following link: New Account Manager Overview Breakdown.
What are the most significant changes that have been made to the Domain.com Account Manager?
You’ll immediately notice our streamlined look with minimized navigational options. The new Account Manager gives you a new experience managing your account details, products, and services.
Click here to see a more detailed comparison of the new account manager vs old account manager.
What will change when I log in to Domain.com?
The design and navigation of your account manager will look completely different, but your product and personal information will remain intact.
Will I have a different Login link?
No, the link you use to log in now will land you on your new Account Manager. Feel free to bookmark this link for future visits if you want to log in without redirect required.
Can I change back to the old view for the Account Manager?
No. The changes are permanent and cannot be reverted. We’re committed to evolving and enhancing our services. While the recent changes are set to stay, we highly value your insights and welcome any feedback you may have to enrich this new experience together
Will there be any changes to my website or the products I have purchased?
No. Your website is unchanged and can be accessed and managed like you do today. You should see no changes to the products purchased or installed on your website. You will receive an email addressing the updates if product changes have been made. All existing renewal dates and statuses have been transferred over.
Where do I find my products in Account Manager?
All your products and services can be easily found in the left navigation once you login to your account.
How do I update billing info in the new Account Manager?
Once you log in to your Account Manager, click the user icon in top right and go to Payment Methods to add PayPal or Credit Cards. You can assign which payment method is used for renewals within the Renewal Center which is also found in the user icon menu.
How do I update my auto-renew settings in the new Account Manager?
You’ll be able to edit everything you need to renew from the “Renewals Center” tab in your Account Manager.
Why is my product missing from my Account Manager?
Some legacy products are no longer supported and have been discontinued which is why you may not see them in your account manager. Notifications for these products have been sent out.
How do I add alternate contacts in the new Account Manager?
It’s easy:
• Log in to your Account Manager
• Go to the user icon in the top right, then to “Accounts and Users.”
• Edit the account contacts
Is there a way to manage registered nameservers?
Yes. Log in to your Account Manager and go to the Domain Name tab on the left navigation. From here, you can choose the domain you want to manage. You’ll also have a list of tools, including updating nameservers.
Can I separate accounts to show registrant versus admin contact?
Yes. You can see all contacts on your account and what access level you have granted them in the Accounts and Users tab within the user icon in the top right corner.
How do I get help with questions about using the new Account Manager?
Our support team is still available 24×7 via chat
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